ANS Cuts IT Alert Noise by 83% with LogicMonitor Edwin AI

Since deploying Edwin AI in August 2026, ANS has reduced alert noise by 83%, observability incident volumes by 45% and average incident resolution times by 44%, while reporting a 500% return on its incremental Edwin AI investment. ANS has also consistently maintained SLA performance above 97%. By correlating related alerts, accelerating investigations and recommending next steps, Edwin AI is helping ANS shift engineering capacity from reactive incident management toward more proactive customer services.

ANS uses LogicMonitor Envision and Edwin AI to connect related events, surface root-cause context and recommend next steps, helping engineers move from investigation to remediation faster. Across its deployment, Edwin AI has processed 1.7 million events and deduplicated nearly 297,000 alerts, helping ANS reduce repetitive operational work and improve the efficiency of incident investigations.

ANS is also redirecting engineering capacity into proactive customer improvements, including cloud cost optimisation, security enhancements and automation. In Q3, engineers completed 21% more proactive success cases, as ANS began embedding Edwin AI into its AI-augmented operating model.