🇿🇦 English, 22 October 2026, crm-integration
United Voice Cloud Adds Built-in CRM for SA SMEs and Contact Centres
United Telecoms integrates customer relationship management into its United Voice Cloud platform.
The new ‘Contacts’ module replaces traditional company phonebooks with a structured, permission-based contact system.
For contact centre teams, each contact record can hold conversation history across channels, giving smaller operations a lightweight CRM without a separate software subscription.
The update targets a common gap for South African SMEs and smaller contact centres: customer details living in spreadsheets, personal phones, and individual inboxes.